Terms of Service
MSPL DEMO, an Netherlands based Managed Service Provider (MSP), provides its services to you subject to the following Terms of Service (“TOS”). By using MSPL DEMO’s services, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, you should not use MSPL DEMO’s services.
I. Introduction
Purpose of the TOS: These TOS govern the use of MSPL DEMO’s services and any associated software, documentation, and support services (collectively, the “Services”).
Agreement to TOS: By using MSPL DEMO's Services, you are agreeing to be bound by these TOS. If you do not agree to these TOS, you should not use MSPL DEMO’s Services.
II. Services Provided
Description of Services: MSPL DEMO provides a variety of services, including but not limited to, IT support, network management, software development, and data backup and recovery. The specific services provided to each client will be outlined in a separate agreement.
Limitations of Services: MSPL DEMO will make every effort to provide reliable and efficient services. However, MSPL DEMO cannot guarantee that the Services will be uninterrupted or error-free. MSPL DEMO will not be liable for any damages caused by interruptions or errors in the Services.
III. Payment and Fees
Payment Terms: MSPL DEMO requires payment in advance for all Services. Payment can be made by credit card, check, or wire transfer.
Fees: MSPL DEMO charges a monthly fee for its Services. The specific fee for each client will be outlined in a separate agreement.
Refund Policy: MSPL DEMO does not offer refunds for its Services.
IV. Data Security and Confidentiality
Data Security: MSPL DEMO takes the security of client data very seriously. MSPL DEMO uses industry standard security measures to protect client data, including firewalls, encryption, and secure servers.
Confidentiality Agreement: MSPL DEMO will not disclose any client data to third parties without the client’s express permission.
V. Service Level Agreement (SLA)
Service Level Guarantees: MSPL DEMO guarantees a certain level of service for its clients. The specific service level guarantees for each client will be outlined in a separate agreement.
Reporting and Resolving Service Issues: If a client experiences an issue with MSPL DEMO's Services, the client should contact MSPL DEMO’s support team. MSPL DEMO will make every effort to resolve the issue in a timely manner.
VI. Intellectual Property
Ownership of Intellectual Property: Any intellectual property related to MSPL DEMO’s Services remains the property of MSPL DEMO.
Restrictions on Use of Intellectual Property: Clients may not use any intellectual property related to MSPL DEMO’s Services for any purpose other than the specific purpose for which it was provided.
VII. Termination and Cancellation
Conditions for Termination or Cancellation: MSPL DEMO may terminate or cancel a client’s Services at any time if the client breaches any of these TOS.
Procedures for Termination or Cancellation: If MSPL DEMO terminates or cancels a client’s Services, the client will be notified in writing.
VIII. Liability And Indemnification
Limitations of Liability: MSPL DEMO will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of MSPL DEMO’s Services.
Indemnification: You agree to indemnify, defend and hold MSPL DEMO, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these TOS.
IX. Dispute Resolution
Agreement to Resolve Disputes Through Arbitration or Mediation: Any disputes arising out of or in connection with these TOS shall be resolved through arbitration or mediation, as mutually agreed by both parties.
X. Governing Law and Jurisdiction
Governing Law: These TOS shall be governed by and construed in accordance with the laws of Netherlands, without giving effect to any principles of conflicts of law.
Jurisdiction: Any disputes arising out of or in connection with these TOS shall be subject to the exclusive jurisdiction of the courts located in Netherlands.
XI. Miscellaneous
Entire Agreement: These TOS constitute the entire agreement between you and MSPL DEMO with respect to the use of MSPL DEMO's Services.
Severability: If any provision of these TOS is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
No Waiver: MSPL DEMO’s failure to enforce any right or provision in these TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by MSPL DEMO in writing.
Force Majeure: MSPL DEMO shall not be liable for any delay or failure in performance of its obligations under these TOS, if such delay or failure is caused by a force majeure event, such as natural disaster, war, terrorism, strike, lockout, or governmental act.
Contact Information: If you have any questions or concerns about these TOS, please contact MSPL DEMO’s support team at (123) 456 789.